FAQ's

COVID-19 PROCEDURES

To protect shoppers and businesses during the pandemic, we are only allowing Curbside Pickup or Doorstep Delivery for orders placed on the Shop Downtown Orangeville Marketplace. (Downtown Orangeville Online Marketplace?)  - What about canada post or UPS?

Until the COVID_19 crisis has passed, you will not be permitted to enter the store for Pickup. Each business may have a different set up to pass your order to you, such as a designated table outside the storefront or a take-out window .   Others will bring the order right to your car.  Please check the individual store policies or phone the store for instructions and have patience as we all work through this difficult time together.

When you receive your order we recommend that you open it, throw away the packaging,  and then wash your hands to prevent any spread.

 

FREQUENTLY ASKED QUESTIONS

What is Doorstep Delivery?

If the business you are purchasing from allows Doorstep Delivery, this means that the product will be delivered to your door based on the address you provide at checkout.  The business will drop the package at your doorstep and knock or ring the bell.   Please see the individual shop’s policies for delivery days and contact them directly if you have any questions. 

 

What is Curbside Pickup?

If the business you are purchasing from allows Curbside Pickup, this means that the product will need to be picked up by you at the business address. Once the order is ready for pick up, you will receive a phone call or email.  Be sure to verify pick up times and wait for confirmation that your order is ready before heading to the store.  Until the COVID_19 crisis has passed , you will not be permitted to enter the store. Each business may have a different setup to pass you your order. Please be patient as we all work through this difficult time together.


How does it work if I order from multiple stores?

The method of pickup or delivery will vary based on the store. Be sure to note the method for each item at checkout. When you checkout with multiple items from multiple stores, an order will be created for each store to fulfill their item within your order. You may receive multiple deliveries or multiple pick up notices.


How do I find my Pickup time?

If you received an email that your order is ready for pick up, check out the store policies to ensure you know which days/times someone will be at the store. The pickup day/time will vary by store, please contact the store directly via phone or email if you have any questions.  


What is the refund policy?

Each shop has their own policy for refunds and exchanges. Please read their policies before making a purchase.  The policy information for all sellers can be found on the shop’s profile page. To view the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop and view their policy.


How much does delivery cost?

Delivery is free! At this time the local businesses are only delivering to Orangeville addresses. If you have a question about delivery, contact the seller directly.

 

When will my delivery arrive?
If you placed an order and haven’t received a communication for delivery within 4 days, contact the seller directly.

The contact information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop where you ordered.


When will my order be ready for pick up?

If you placed an order and haven’t received a communication for pick up within 4 days, contact the seller directly.

The contact information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop where you ordered.


How do I contact a seller to adjust my order?

The contact information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop where you ordered.


I received an email that my order was delivered but I didn’t receive my order?

We’re really sorry to hear this. Please reach out to the seller directly to find out what happened.

The contact information for all sellers can be found on each shop profile page. To get to the profile page click “Shop by Store” in the main navigation and then scroll down to find the shop where you ordered.